Shipping & Return Policies
Packages are shipped USPS Priority 2-3 day within 10-14 business days. Please verify shipping address at time of order to ensure proper delivery. Shipments returned to Rustic Brands will incur additional charges.
Minimum opening order is $250. Minimum reorder is $100. Orders that do not meet minimums will be canceled. Any orders containing cast iron are subject to additional shipping charges.
Moving? Opening another location? Please contact your Retail Sales & Support Rep.
Pricing/Measurement & Availability
Rustic Brands ships items that conform to products on our website. All measurements are approximate. Pricing is subject to change without notice. Availability of all of our products is not guaranteed.
Damages or Discrepancies
All shipments must be opened and inspected within 48 hours of receipt. Any damages or discrepancies must be reported to your Retail Sales & Support Rep in writing and with pictures within 48 hours of receipt. Any damages or discrepancies will be shipped with your next order or refunded.
Returns & Exchanges
Customers may return a complete order within 5 days of receipt. Refunds requested after 5 days may be denied. The shipment must be received in new/undamaged condition and in original packaging within 10 days of receipt. Return shipping costs are to be paid by the customer and a 20% restocking fee will apply. A refund will be issued within 7 business days of receipt of return when shipment has been inspected.
Rustic Brands does not accept any exchanges. Any damages that occur after the point of sale with a third party are the responsibility of the customer.
Rustic Brands merchandise is handcrafted. There will be some variation in color, texture and finish. These are not considered flaws or defects but rather character.
Questions: Please contact us at 770.727.5400 M-F 9-5pm or email at firstname.lastname@example.org